Privacy Policy

Article 1 (Definition of Personal Information)

In this Privacy Policy, "personal information" means "personal information" as defined in Japan's Act on the Protection of Personal Information — that is, information such as a name, address, phone number, or email address by which a specific individual can be identified.

Article 2 (Information We Collect)

The Company collects the following information at the time of booking:

• Name
• Email address
• Phone number
• Planned check-in/check-out dates and number of guests
• Payment-related information (credit card numbers and similar details are collected and managed directly by Stripe, Inc.; the Company does not retain them)

Article 3 (Purpose of Use)

Personal information collected is used for the following purposes:

• Confirming and managing reservations
• Providing check-in and check-out information
• Responding to inquiries
• Processing cancellations and refunds
• Sending important notices
• Complying with legal requirements (such as preparing a guest register)

Article 4 (Disclosure to Third Parties)

The Company will not disclose personal information to third parties without the User's prior consent, except in the following cases:

• Where necessary information is provided to the payment processor, Stripe, Inc., for payment processing
• Where disclosure is required by law
• Where necessary to protect a person's life, body, or property

Article 5 (Handling of Credit Card Information)

Credit card information for online payments is transmitted and processed directly through the system of the payment processor, Stripe, Inc., and is not stored on the Company's servers.

Article 6 (Security Measures)

The Company takes necessary and appropriate measures to prevent the leakage, loss, or damage of personal information and to otherwise manage it securely.

Article 7 (Disclosure, Correction, and Suspension of Use)

Users may request disclosure, correction, or suspension of use of their own personal information held by the Company. Please contact us at the address below if you wish to make such a request.

Article 8 (Use of Cookies)

This website may use cookies and similar technologies to improve the Service.

Article 9 (Changes to this Privacy Policy)

The contents of this Policy may be changed without notice to Users, except for matters otherwise specified by law or by this Policy.

Article 10 (Contact for Inquiries)

Please direct any inquiries regarding this Policy to the contact below.
Y Home Co., Ltd.
Email：shiraoistays@gmail.com