Terms of Service

Article 1 (Application)

These Terms of Service set out the rights and obligations between guests and Y Home Co., Ltd. (the "Company"), the operator of the accommodation booking service "Shiraoi Stays" (the "Service"), in connection with reservations and use made through the Service's booking system. Any guest who uses the Service (a "User") is deemed to have agreed to these Terms.

Article 2 (Formation of a Reservation)

1. A reservation request is deemed to have been made once a User enters the required information in the Service's booking form and submits it.
2. For cash payment (offline payment), the reservation is finalized once the Company confirms the booking details and sends a confirmation email.
3. For credit card payment (online payment), the reservation is finalized once payment is completed through Stripe's payment system.
4. For online payment, if the payment process is not completed within a set time (10 minutes), the reserved slot is automatically released and no reservation is formed.

Article 3 (Cancellation and Refunds)

1. If a User cancels for their own reasons, the refund is calculated based on the number of days before check-in, as follows:
   • Up to 7 days before check-in: full refund of the accommodation fee
   • 6–2 days before check-in: 70% refund of the accommodation fee
   • 1 day before check-in: 50% refund of the accommodation fee
   • On the day of check-in, or a no-show: no refund
2. When cancelling a reservation paid by credit card, the actual payment processing fee charged by Stripe at the time of payment will be deducted from the refund amount calculated under the preceding paragraph.
3. For reservations paid in cash (offline payment), since payment is made at check-in, no advance refund normally arises. However, a cancellation fee may apply in accordance with the cancellation policy above.
4. If provision of the Service becomes impossible due to a natural disaster or other cause not attributable to the Company, the Company will refund the full amount already received and bear no further liability.

Article 4 (Prohibited Conduct)

When using the Service, Users must not engage in any of the following:

• Making a reservation using false information
• Making a reservation for the purpose of resale
• Intentionally damaging the property or its facilities
• Acting in violation of laws or public order and morals
• Infringing the rights of the Company or any third party
• Any other conduct the Company deems inappropriate

Article 5 (Use of the Property)

1. Check-in and check-out times are as stated on each property's page.
2. If damage or soiling occurs within the property, the User may be charged the actual cost of repair or cleaning.
3. The property may not be used by more guests than the maximum capacity set for that property.

Article 6 (Disclaimer)

1. The Company is not liable for any interruption or delay of the Service caused by a natural disaster or other event of force majeure.
2. The Company is not liable for any damage arising from a User's use of the Service, except where caused by the Company's willful misconduct or gross negligence.

Article 7 (Changes to these Terms)

The Company may revise these Terms as necessary. The revised Terms take effect from the time they are posted on this website.

Article 8 (Governing Law and Jurisdiction)

These Terms are governed by the laws of Japan. Any dispute arising in connection with the Service shall be subject to the exclusive jurisdiction of the court having jurisdiction over the Company's registered location as the court of first instance.